1. Can I use an Independent Repair Shop while my vehicle is covered under warranty?

Yes.  Advanced Automotive of the Crystal Coast preforms Factory recommended service intervals, oil changes, brakes and other maintenance work, which in no way will void the vehicle's manufacturer warranty. 
 2. Can you put the 'machine/computer' on my vehicle and find out what's wrong with it?                                          

This is  a common question. Years ago, when scopes were first released, they were considered the latest in automotive diagnostics technology. Just hook up this machine to your car and it'll automatically tell us what all of the problems are, right? Not exactly...

We use the most current factory scanners and scopes to help diagnose issues affecting your vehicle. These machines output data that helps our certified technicians figure out what work needs to be performed on your vehicle. The information the machines provide only offers clues to what may be wrong, however, it is only the expert mechanic who will be able to interpret this data and along with their own analysis of your vehicle provide you with a definitive diagnosis of what needs to be done.

Using the scanner technology along with experience and mechanical know-how provides you with the most accurate assessment of your vehicle's needs which results in the best and most appropriate care for your car at the most cost-effective rate.                                                                                                                          

3. How often should I change my oil?

 regular oil changes it is advisable to change the oil every 3,000 miles.  For synthetic oil changes it is advisable to change the oil every 6,000 miles.  *Newer european vehicles are equipped with a maintenance indicator light which will come on when the oil change is due. 

Generally speaking, the more often you change your oil, the healthier your vehicle will be.                                           Factory recommendations are typically minimal requirements to adhere with warranty regulations and are not always reflective of what is the optimal care for your vehicle.  Failing to change your vehicle's oil often enough can result in sludge, which can cause serious and costly engine problems. 

 4. What is the difference between the 'check engine' light and the 'service engine soon' light?                               

There is no difference, they are both the same. This light is for the on board diagnostic system. If the light is on then the vehicle's computer has detected a problem and the light is warning you to have your vehicle checked out by a service professional.

 5. Can I bring my own parts? 

No.  We use only high quality parts and for european vehicles only factory original parts, and We offer a ONE YEAR WARRANTY on both Parts and Labor, which is unrivaled in the Automotive Industry.  If we use your parts we are unable to guarantee the repair.
6. Do you require appointments?

Yes we do, but if you have an emergency or last minute issue please give us a call and we will try to accomodate you. 
7. Can I wait for my repair?

If it is a time consuming repair we ask you to drop your vehicle off.  We try to make every effort to assist you and will provide you a ride home and back, within a reasonable distance. 

 8. Do you have a night/early bird drop-off?                                                                                                                             

Yes we do.  Please call us for details. 
9. What do you charge?

We charge by the job, not by the 'typical' hour.  This prevents the customer from paying more for 'slow work.' Needless to say, an easy job doesn't cost as much as a difficult job.  We always strive to be fair to both our customers and us, and we will first provide you with an estimate before any repairs are performed. 

10. What forms of payment fo you accept?

We accept all major credit cards, checks and cash.

11. Is your shop Insured?

Yes our shop is insured but fortunately we have never had to use this policy.  We do our best to take care of your valued possessions.

 12. Do you have wireless internet in your waiting room?                                                                                                     

Yes we do.

 13. Can you give me an estimate over the phone?                                                                                                              

The short quick answer is that the problem has to be diagnosed before it is estimated. This is virtually impossible over the phone. Even a common brake job may have too many variables like mid year caliper, pad and rotor part number split variations. We would rather give you an accurate estimate in person rather than discredit ourselves with a shoot from the hip approach over the phone. We will always be happy to put your vehicle on a lift for a free visual check.